Service Support
2026-05-22 09:06:24
Join And Cooperate
Selling lighting is only half the job. The real test of a brand-dealer relationship is what happens
after the contract is signed—when the customer expects installation guidance, when a project needs custom specs, when a transformer trips, or when a designer asks a question you've never heard before.
1. Training & Certification
We run a
three-level training system:
- Level 1 – Foundation (Week 1): Product families explained—crystal grades & cut-types, garden light IP ratings & beam spreads, commercial downlight选型 & driver specs. How to read a datasheet. How to demo light color temperature (2700K vs 3000K vs 4000K) live.
- Level 2 – Sales Excellence (Month 1–2): Consultative selling to homeowners. How to qualify a designer's brief. How to upsell a garden circuit from "basic path lights" to a full ambiance plan. Objection-handling scripts.
- Level 3 – Project Channel (Ongoing): BOQ reading, tender-pricing strategy, site-visit etiquette, compliance documentation (CE/RoHS/UL-equivalent as applicable), and lead-time negotiation with your clients.
Training is delivered via
on-site kickoff + scheduled webinar series + a searchable video knowledge base your team can revisit anytime.
2. Marketing & Lead Support
- Co-Branded Materials — brochures, hanging tags, specification sheets, and high-res product photography provided free for local use.
- Digital Assets — social-media caption packs, Reels/video templates showing crystal sparkle and garden-light "before/after," and a local-landing-page structure if needed.
- Lead Pass-Along — when HQ receives an enquiry from your city (website form, trade-show follow-up, architect referral), it's routed to you, the exclusive territory holder.
- Seasonal Campaign Calendar — you'll always know what OrageLight is pushing nationally (festive gifting crystal, monsoon-ready outdoor, year-end commercial retrofits) so your local ads stay on-message.